j3live Privacy Policy

Introduction and Scope of This Policy

This Privacy Policy is issued by j3live on behalf of the platform and its related companies that operate it. This policy applies to all individuals who register an account, use the services or visit the j3live website at j3live.org.

We are committed to conducting all data processing operations in accordance with the principles of transparency, legitimate purpose, security and confidentiality. Every piece of information we collect is used solely for the purposes stated in this policy.

This Privacy Policy may be updated from time to time. If there are significant changes, we will notify members via notifications within the platform or by email. Continued use of j3live's services after any update is considered as agreement to the latest version of this policy.

Information We Collect

In the course of providing services to members, j3live collects various categories of personal information. This collection is done directly from you, or automatically when you use our platform.

Information you provide directly:

• Account registration information — username, password, email address and mobile phone number.
• Identity verification information (KYC) — a copy of your MyKad or passport to meet international licensing and compliance requirements.
• Financial information — e-wallet account details (Touch 'n Go eWallet, DuitNow, ShopeePay), FPX information for deposit and withdrawal transactions, and transaction history within the platform.
• Support communications — records of live chat conversations and email correspondence with our customer service team.

Information collected automatically:

• Log and technical data — IP address, device type, operating system, web browser and access time logs.
• Platform usage data — game records, betting history, sportsbook performance, and general account activity.
• Cookies and related technologies — session data that helps improve the user experience and account security.

Purposes for Using Personal Information

j3live uses the personal information collected for the following purposes, all of which are necessary for operating the platform in a lawful, secure and effective manner:

• Member account management — processing registrations, verifying identity, managing logins and maintaining the security of your account.
• Financial transaction processing — completing deposits and withdrawals accurately and within 15 minutes to 2 hours.
• International licensing compliance — meeting legal obligations including KYC procedures and anti-money laundering (AML) requirements.
• Customer support services — responding to enquiries and resolving issues via live chat and email 24 hours a day, 7 days a week.
• Platform improvements — analysing aggregated usage patterns to enhance performance and the user interface.
• Security and fraud prevention — identifying suspicious activity and protecting the integrity of the platform and the accounts of all members.
• Service-related communications — sending important notifications about your account, bonus promotions and policy updates via email or in-platform messages.

Sharing and Disclosure of Information

j3live does not disclose members' personal information to third parties except in the following lawful and necessary circumstances:

• Payment service providers — financial institutions and e-wallet operators that process deposits and withdrawals on your behalf, subject to strict confidentiality agreements.
• Game software providers — slot and live casino developers that require minimum technical data to deliver a smooth gaming experience.
• Statutory authorities — where required by law, court order or direction from relevant international regulatory bodies.
• Identity verification (KYC) — document verification services that assist us in confirming the validity of your MyKad or travel document.

In all data sharing situations, j3live ensures that the receiving party is bound by confidentiality and data security obligations that are equal to or stricter than our own internal standards.

Data Security and Retention Period

The security of your personal information is j3live's top priority. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, destruction or unintentional disclosure.

The security measures we use include SSL encryption for all data transmissions, two-factor authentication for member accounts, continuous security monitoring, and restriction of internal access to authorised personnel only.

Regarding retention periods, j3live stores your personal information for as long as your account is active, or for as long as necessary to fulfil the purposes stated in this policy. Financial data and transaction records are retained in accordance with international licensing requirements and applicable laws. Once there is no longer a legitimate need to retain that data, we will securely delete or anonymise your information.

Cookies and Tracking Technologies

j3live uses cookies and similar technologies to improve the user experience, maintain login sessions, and understand how members interact with our platform. These cookies do not directly store sensitive personal information.

There are several types of cookies we use:

• Session cookies — required to identify active user sessions and maintain security while you are logged in to your j3live account.
• Preference cookies — store your chosen settings such as language and display options to provide a more comfortable experience.
• Analytics cookies — collect aggregated and anonymous usage data to help us understand which parts of the platform are used most often.

Most web browsers allow you to control or block cookies through browser settings. However, if you block all cookies, some functions of the j3live platform may not work fully.

Cross-Border Data Transfers

Because j3live operates under international licensing with server infrastructure that may be located in various geographical locations, your personal information may be transferred to and processed outside Malaysia. Any such transfer is carried out with adequate safeguards, including data transfer agreements that comply with international security standards.

We ensure that the level of protection given to your personal information is consistent, regardless of where that data is processed. The security of your account and your privacy remains a priority in all situations.

Changes to This Privacy Policy

j3live reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or improvements to the protection we offer members.

The latest version of the Privacy Policy will be displayed on this page with a clear update date. If there are changes that significantly affect your rights or responsibilities as a member, we will notify you via notifications within the platform or by email before those changes take effect.

We encourage you to review this Privacy Policy periodically to ensure you are always aware of how your personal information is managed by j3live.